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QMS - Quality Definition

ISO9000:2016 Definition of quality as followed:

3.6.2
quality
degree to which a set of inherent characteristics (3.10.1) of an object (3.6.1) fulfils requirements (3.6.4)
Note 1 to entry: The term “quality” can be used with adjectives such as poor, good or excellent.
Note 2 to entry: “Inherent”, as opposed to “assigned”, means existing in the object (3.6.1).

However, there are few interesting statement on Quality on one of the factory that I visit i.e.

Number 1:

"MAKE PEOPLE FIRST BEFORE MAKE PRODUCT"

 

Number 2:

"Imagine Quality without U and I" ............... QALTY ... some people say it is FAULTY


U (you) and I mean the quality cannot be achieved without people. That why the definition of quality should start with:

ATTITUTE

APTITUTE (KNOWLEDGE)

SPECS/ STANDARDS

CUSTOMER SATISFACTION

 

 

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